The one thing I’ve learned throughout my career in asset management is that if you don’t measure something, people don’t do it. As soon as you stop measuring it, people will quit doing it. You may be measuring something this month and people start gradually improving – then you stop measuring it, and what happens? A month or two later that metric starts going down again.
“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” – H. James Harrington
So measuring your efforts is essential, but how do you know which metrics to choose?Continue reading