Category Archives: Metrics & Reporting

Sydney Water’s Data Strategy Makes the Insights Flow

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For Sydney Water’s five million customers, quality and satisfaction can simply mean pouring a clean glass of drinking water. But behind this seemingly basic concept, there’s a complex network of assets that are all underpinned by one thing: Data. Ahead of her session at Mainstream Conference, Tammy Falconer, Head of Asset Knowledge at Sydney Water, outlines the key steps they have taken to build a trusted data strategy and the benefits that are flowing onto their valued customers. Drowning in Data? Not at Sydney Water It’s easy to take for granted that Sydney-siders have access to some of the highest quality drinking water in the world, and that our wastewater disappears, just like that. Behind the scenes, there’s a huge number of assets delivering these services. We’ve been building and maintaining these assets for over 130 years to help make Sydney a liveable city and we’re passionate and proud of our role in shaping the lifestyle of Sydney, the Blue Mountains and the Illawarra for generations to come. With a long history, our older assets can provide unique challenges, particularly our underground assets where we don’t have easy access to the asset to verify the accuracy of the data. We need to take a targeted and cost-effective approach to improve the data quality of existing assets and at the same time ensure that any new data meets the standards we require. Focusing on Data Foundations We’ve taken a business capability approach to maximising the value of our data focusing on … Continue reading →

5 Steps to Developing Critical Asset Strategy with ISO 55000 

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At the Mainstream Conference in 2017, Andrew Schweitzer, Cold Reduction Maintenance Strategist from BlueScope, spoke about how the company broke down the requirements of ISO 55000 to identify and develop a strategy for managing their critical equipment. Here are some of the takeaways from their journey to critical asset management strategy with ISO 55000.   Note: You can also listen to the full audio of this presentation, linked with slides here.   What Drove the Need for Implementing The ISO 55000 Standard at Bluescope?  BlueScope is a large steel solutions, manufacturing and distribution company employing 9,000 employees across Australia, New Zealand and the Pacific.   During the global financial crisis in 2009 the company felt the pain of cutbacks, tight margins and export losses. They saw a transition to reactive maintenance and they were putting a lot of effort into activities that didn’t add value to the business. They were dealing with bottlenecks in processes, specifically following a move to SAP and with it, the transfer of uncleansed master data from a legacy system.   There was a need to implement a plan that would allow for better decision-making, risk mitigation, a better understanding of assets and critical management strategies – overall improved efficiency and effectiveness. This is when they decided to take a close look at ISO 55000 as a guide to improving the management of their assets.   The Four Fundamentals  Bluescope chose four fundamentals from ISO 55000 that were most important to the company, and focused on those aspects as the cornerstones for driving improvement. These were:   Maximising the value the asset provides  Alignment of the organisational objectives with the asset decision making  Leadership and workplace culture   Assurance/confidence … Continue reading →

Which Maintenance Scorecard Is Best: Simple, Pyramid or Full Audit?

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Scorecards offer an easy way to track and evaluate maintenance effectiveness. They give a quick picture of your capability and help you to effectively target areas for improvement. They are also an important tool to help justify obtaining additional resources for your mission to achieve continuous improvement. But not all scorecards are the same. There are many different kinds of scorecards, each with different levels of detail included. So which scorecard should you use for your organisation? We are going to compare three different scorecards: Simple, Pyramid, and Full Audit below. But before we look at the selection, here are some questions to ask yourself before you choose which scorecard is right for you, and to help establish parameters around which they will be used. How many metrics do I need? How long will it take to score? What resources are available to score? Automated reports Self-scored reports Manual reports For most of the scorecards we used at Monsanto, we developed software that extracted the data from SAP so we knew everybody was measuring in the exact same way. Wherever possible the data should be pulled with a push of a button so that scores are calculated in the same way for multiple locations. How often will we measure? Establish the optimal frequency (weekly, monthly, quarterly or annually) based on the metrics you are measuring. Who is my target audience? Can the scorecards be rolled up into one score? You don’t want to have disjointed reporting from multiple scorecards. Wherever … Continue reading →

How to Tailor your Asset Management Metrics for Different Audiences

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One you’ve come up with the best measurement, chosen a score card, and started measuring your efforts, it’s time to report on it. But it depends on who the report is targeting as to what you should show and how you should present it. Whether you’re presenting metrics to your maintenance team, customers or management, there are different ways of effectively getting your message across. Here are my top tips for effectively presenting your metrics to different audiences in your organisation. The Maintenance Team Before you present anything to your maintenance team, you have to make sure that every person turning a wrench or putting a metre or something or lubricating something knows what they’re being measured on. You’re going to have a revolt on your hands if you show them a scorecard and say, “I’ve been measuring you on this, and by the way you’re not too good at it.” So let them know first, it’s absolutely critical. Show the summary page and discuss Dig into the details for any score that does not meet expectations Explain how achieving each metric benefits them or the company Ensure the team understands exactly how each metric is calculated   I always show my maintenance team a scorecard for the PM upfront. “Here’s what I expect on a PM, and here’s the questions we ask for each work order. Here’s what I expect when I go out and watch your job. I want to make sure that you had the part staged. … Continue reading →